Keolis Commuter Services adheres strongly to the Massachusetts Bay Transportation Authority’s pledge to become a global benchmark for accessible public transportation. Below are a series of important MBTA links that can help answer passenger questions about accessibility throughout the MBTA commuter rail and transit systems

Things To Know Before You Go
Keep in mind the following when using MBTA services:

  • All MBTA buses are accessible.
  • Since 2007, all MBTA elevators have been operational approximately 99 percent of the time.
  • Portable bridgeplates are available at all Red, Orange and Blue line stations if needed to span the gap between the platform and car floor. Contact the MBTA station personnel or train staff if you require the use of a bridgeplate.
  • All customers have the right to use accessibility equipment (such as ramps, elevators, mobile lifts, and bridgeplates).
  • Service animals are always welcome on MBTA vehicles and property during all hours of operation.

Access In Motion
The MBTA is dedicated to becoming the global benchmark for accessible public transportation, and recent progress reflects that the T is moving forward. From new training for all bus and subway staff, to the installation of new elevators, to the design of tactile signage, there is a lot to be excited about. Visit this page to learn more about current accessibility initiatives, and find out just how accessibility is in motion at the MBTA.

Tools for Accessible Travel on the T
The MBTA has been taking steps to ensure that your transit experience on the T is safe, reliable, and accessible. This site links to some educational tools about the MBTA’s accessible services.

Station Accessibility
Many MBTA subway stations are accessible for customers with disabilities and seniors. Click on the link above to see what access features are provided at specific subway stations connected to MBTA commuter rail.