Customer Service

Keolis Commuter Services customer service call center operates from 6:30 a.m. to 8 p.m., weekdays and 7:30 AM to 6:00 PM weekends and holiday . Contact us at (617) 222-3200 (Deaf or Hard of hearing TTY  617-222-5146) or via Twitter @MBTA_CR

For more than a century, Keolis has been a leader in managing passenger transportation systems throughout the world. And whether we’re operating subways in Lyon, France, trams in Queensland, Australia, or the commuter rail system in Boston, USA, we specialize in perfecting the passenger experience.

How do we do it? First and foremost, we listen to our passengers. We make it our mission to understand the transportation needs of the communities we serve—today and in the future by conducting surveys, holding on-line discussions, and sending our managers into the field for face-to-face meetings with passengers.

Here in Boston, we’ve opened the very first customer service call center devoted exclusively to helping commuter rail passengers get answers. On Twitter we’ve established @MBTA_CR to focus on customer issues and concerns. And you can now download the official MBTA Commuter Rail app for iPhone and Android, making it easier than ever to navigate the system.

Because at Keolis, helping people get where they need to go is what we do first. “Thinking like a passenger” is what we do best.

To get in touch, please email us at


Click here to access our video library where you can learn more about Keolis and how we’re keeping the MBTA Commuter Rail system safe and reliable.