Keolis, MBTA Commuter Rail Operator, What we do and do not do
Keolis began operating the MBTA Commuter Rail System on July 1, 2014. We have an 8-year contract with the two options to renew for two years each.
Keolis and the MBTA Commuter system are:
- 5th largest commuter rail operation in North America
- 14 lines covering 394 route miles, serving 137 stations
- 127,000 passengers each day
- 81 locomotives, 481 passenger cars
- 500 trips each weekday; 228 trips each weekend day
- 2,100 Keolis employees in Boston.
| What Keolis Does: |
What Keolis does not do |
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Provide passenger information in stations and through its Customer Service Team |
Operate the MBTA’s subways or busses
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Engineers and Conductors operate the commuter rail trains and collect fares |
Determine ticket prices, refund policies or train schedules |
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Maintain/ repair locomotives and coaches |
Provide Law Enforcement |
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Maintain/ repair tracks, stations and other infrastructure owned by the MBTA |
Manage parking facilities |
| Establish and implement its Snow Plan for significant weather event |
Install/ manage WiFi |